Scaniverse Support

Welcome to Scaniverse support. This page will help you get the most out of Scaniverse.

We recommend starting with the tutorial video. It covers the main functionality in Scaniverse. If you have additional questions, the FAQ may be of help. We keep it up to date as new questions come in.

Tutorial

This video provides an overview of how to use Scaniverse.

Frequently Asked Questions

You'll find answers to some common questions below.

Scaniverse supports all iOS devices with a LiDAR sensor. Currently, this is the iPhone 12 Pro, iPhone 12 Pro Max, and the latest iPad Pro (11-inch and 12.9-inch).

You can crop your scan. After processing and saving the scan, press the Edit button, then Crop. Drag the circles at the corners of the box to set the region you want to keep. Everything else will be removed. To crop from different directions, press the Front and Side buttons at the top of the screen. Cropping is non-destructive, so you can undo the crop later if you change your mind.

All basic functionality in Scaniverse is free. This includes scanning, processing at Standard and High quality levels, editing, AR view, and sharing.

We also offer Scaniverse Pro, which unlocks the ability to process at Ultra quality and export your models for use with external 3D software. Scaniverse Pro is available for $14.99 per year in the U.S. (with similar pricing elsewhere). That’s less than the price of one coffee per month!

Contact us

We’re available to answer your questions. Send us an email at hi@scaniverse.com, and we’ll get back to you as soon as we can.